Share your requirements
Tell us your product ideas, installation area, approximate sizes and quantities. Photos help us understand the opening.
JALIL TRADERS · CUSTOMER CARE
From your first idea.
To help when you need it.
Understand the ordering steps, prepare your opening details and contact us about existing work.
BEFORE YOU PLACE AN ORDER
A clear plan for your project.
Confirm the layout and measurements
Discuss the opening direction, tracks, glass, finish and fittings. Confirm service coverage and any site visit arrangements; final measurements must be agreed before fabrication.
Review your written quotation
Check the specification, installation scope, transport, taxes, payment stages, expected schedule and warranty terms. Confirm changes and exclusions before giving approval.
Check the completed work
At handover, ask for a demonstration of operation and the care instructions for your chosen system. Keep the quotation, invoice and any warranty documents for future enquiries.
PREPARE FOR A USEFUL QUOTATION
A photo.
A size. A starting point.
You can enquire even if you don’t have measurements yet. Approximate measurements help with the initial discussion; they are not fabrication dimensions.
Start a new enquiryPhotograph the whole opening
Show the frame, nearby walls, floor, handles and any grills or curtains. Take photos only from a safe position. Avoid including people or private documents.
Note width × height and units
If safely reachable, note approximate opening width and height in millimetres, centimetres, inches or feet. State whether you measured the existing frame or wall opening. Label each opening separately.
Include quantity and location
Tell us how many units you need, your area or PIN code and the floor or access details. Mention whether an old frame needs removal and whether building work is still in progress.
Tell us what matters to you
Opening space, mosquito protection, privacy, preferred finish and ease of use help us suggest a suitable starting point. Attach photographs to your WhatsApp conversation when you send it.
EXISTING CUSTOMERS
Need help with
your order or installation?
Share the product, installation area and a short explanation. An order reference, invoice date or photographs can help us identify the work.
For an urgent issue, call us. If a panel or fitting seems loose or damaged, stop using it until it has been assessed.
Call 96744 25214Service availability, any visit charge and warranty coverage are confirmed for your particular order.
Prepare a customer-care message
Review the message here, then send it in WhatsApp.
KNOW WHAT TO EXPECT
Before you confirm.
What warranty will I receive?
Warranty terms depend on the materials, hardware and work in your quotation. Ask for the duration, coverage, exclusions and claim process in writing before placing an order. Keep the documents supplied for your project.
Can I change or cancel a custom order?
Contact Jalil Traders promptly with your order details. What can be changed depends on the agreed terms and progress of measurement, procurement or fabrication. Ask for written confirmation of any cost or schedule change before proceeding.
What are the payment and delivery terms?
Confirm payment stages, accepted payment methods, expected fabrication and installation dates, site readiness and transport arrangements in your written quotation. The website does not collect payment or confirm an order.
How should I maintain my installation?
Follow the care instructions supplied for the particular frame, glass, mesh and fittings. Ask us if you are unsure which cleaning method or adjustment is suitable. Send a photo or short video if something is difficult to operate; avoid forcing it.